Srivatsan Aravamudan Nemili / Apr 6, 2017
Have an open discussion with your software consultant, be it maintenance, change control or documentation and training. Verify what components are part of deliverables and what not. Ask for any sample documents to understand the quality of the documentation skills. Check if you could have the source code so you may save it for future enhancements. Check for warranty period and different options in maintenance contract (if you find it costly). Also, confirm about the kind of services that are covered in maintenance, SLA and turnaround time.
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